Installation
WestCoast Cash has its own
trained installers on staff. We coordinate our times to fit with your
needs. Evenings, weekends and even holiday installations and startups are
the order of the day if needed. All installations and service work are
carried out "in house" with no outside contractors. The ATM's
are firmly bolted to the flooring and to the back walls, where possible.
WestCoast Cash has also designed an additional theft deterrent for its network
of ATMs. A full and comprehensive training period is included at the time
of install.
Service and
Maintenance
WestCoast Cash has a
dedicated Toll Free support line -- 1.888.317.8811 -- manned by specially
trained professional support staff to assist with our Customer Support.
Our 24/7 availability means that... our factory trained technicians are standing
by to assist with your questions.
In addition to the factory
warranty that is included with the various hardware manufacturers, WestCoast can
offer you a competitive package to suit your needs. We
"warehouse" a substantial inventory of parts for our ATM, to ensure
that the downtime from a problem is minimal. An ATM that isn't dispensing
cash isn't making you money. And if you aren't making money-- we aren't
making money!
Terminal Management/
Safe and Secure
Let the professionals take
care of your ATM! WestCoast offers complete management services for each
and every ATM it sells, installs, and operates in its network. WestCoast
Cash will deliver! We have specially trained individuals whose only job is
to support our clients, from questions over the telephone as a problem arises to
re-training of new management staff as needed. Our support staff doesn't
rest until we know that your ATM needs have been met, up and above your
expectations of us.
Now that's SERVICE!
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Transaction
Processing
The customer transaction is
carefully monitored and administered right from the initial entry of the
customer PIN and cash request, the authorization of funds, and onto the actual
cash dispense. Our transaction processing offers the highest of network
availability while still maintaining the integrity of the transaction
management, security, and reporting capabilities.
The
"Co-Opportunity"
WestCoast strongly believes in the support of customers within their own
industry. WestCoast has developed several forms of internal promotional
opportunities and has also participated in trade shows and conventions. Each February,
WestCoast donates 100% of profits from the hospital's ATM to the Kelowna
General Hospital Foundation.
 Other
Donations Include:
United Way
Canada Day Festivities
Men's
Softball League
Kelowna Curling Club
Food Bank
Salvation Army
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